Shipping policy

IRIS1.6c Florist provides store pick-up and local delivery services. Our delivery and pick services are available 7 days a week and you can choose a preferred period to receive your orders. The delivery fees are as below:


Delivery Fee

Self Free Pick Up

1) Kwun Tong Workshop (Address: Flat 06, 15/F, Core 45, 45 Tsun Yip Street, Kwun Tong, Kowloon, H.K.)

2) Kwun Tong MTR Station

 

General Delivery Areas (HK Island, Kowloon, New Territories):  

1) Kowloon: $100

2) HK Island: $150

3) New Territories: $150

Note: The above delivery cost is for reference only, the delivery fee will be shown on the check out page.

 

Due to transportation restriction, the Remote Areas, Outlying Islands and Other Frontier Closed Areas are not included in the standard delivery. Please contact our customer service via WhatsApp https://wa.me/85294477356 for the delivery charges before placing order.

 

Change of Delivery Information

Please contact us at least 2 working days before the scheduled delivery by WhatsApp https://wa.me/85294477356.

 

Failure of Delivery

If we are unable to contact the recipients / the recipients refuse to sign for receipt / the delivery information is incorrect,

Residential address: we will pass the product to the management office / leave the flower outside the address.

Commercial or office address: we will pass the product to the reception of other colleagues for relaying

Delivery address is incorrect: the flower will be returned to our workshop.

 

Note:

(1) The product will be returned to our workshop if the delivery is not successful with the above alternatives.

(2) Rearrangement fee and additional transportation cost will be charged to the Customers. 

(3) For products with fresh flowers, the new delivery date / pick up day can only be the day after the original delivery date.

(4) Refund and rearrangement on the products will not be applied.